Customer Testimonials

I wanted to take a minute to acknowledge two of your employees for their outstanding customer service.

First a little history. In early 2008 I purchased a 2005 Nissan Pathfinder. I wanted to lower my payment because I needed extra money to help my parents that had recently lost their real estate business. In the past I had always purchased new so I was nervous about a used vehicle, but I knew that Nissan had a great reputation so if I was going to buy a used car, this was it. At that time your dealership was able to accomplish my goals which really helped because the last few years have been very rough for my family.

From 2008-2011 I did not have one issue with the car. In fact, it turns out that the Pathfinder is the best car I have ever owned! Previously I had a Tribute, Explorer, and Expedition. In late December 2011 I noticed a strange feeling when driving around 40 mph. I looked online and found a large amount of complaints about the same issue. I took my car to Rolf's Auto Import (his daughter was in my class a few years ago) and he told me that there was contamination in the transmission fluid and I needed to take my car to Nissan right away because this was a known problem that Nissan could better handle.

That same day I drove the car to your service department. Alex Burton was my service advisor and thank goodness she was! She went out of her way to make sure that I was happy and my car was fixed. Apparently the warranty on this car had been extended to 80K miles because of a problem with the radiator leaking into the transmission. My car had 83K, so I knew that I would have to foot the bill for this repair. OVER $5,000! Much, much more money than I could spend on fixing my car that was perfectly fine a few days before. Alex told me she would talk with the service manager and call consumer affairs and try to get some help with the issue. The following day consumer affairs refused my claim and would not pay for the repair. In shock, my husband and I came to the service department to either take it home and park the car or take it to Toyota of Puyallup because they had said they would take the trade. Neither of those options sounded very good! Alex met us with keys to a loaner car. She said she was going to continue to work on this and we should not give up. We would find a solution. She asked that we talk with the service manager, Brandon.

That night I told my story to Brandon and he told me he would make some calls and try to figure this out. I explained how much I love this car and I would buy a new one is a heartbeat, if I could afford to do it. I also shared with him that $5,000 in repairs was not only a strain for my family, it was not even conceivable at this time. We were going to be left making a payment on a car that I could not drive. Brandon made some calls and came to us a few minutes later. Nissan was covering the parts and your dealership was going to cover the labor. Amazing!

I was pretty down and out about Nissan until Alex and Brandon stepped in. They proved that standing behind your product and advocating for your customers is a priority for your dealership and for Nissan. I will forever be grateful to them!

In one week I had my car back and it is running better than ever. Luckily I had it back prior to the snow! I just wanted to let you know that they are outstanding people and they have made a customer for life. Not only will I be returning for all of my repairs and service, in a few years I will return to buy another Pathfinder.

Thank you for your time,

Thank you so much for helping me get my car. It was so wonderful of you guys. I am getting more exercise now because I am parking away from the store instead of as close as I can to it. I feel like I need to wrap it in bubble wrap so nobody scratches it. Thank you again. Take care of yourselves.

My husband and I have never had a better experience from a dealership. We spent 6 days and countless offices looking for our car within our price range. Only one thing stood between us – our 2001 Dodge Intrepid. No one wanted to work with us on trading it in. But you did. You never once made us feel bad about the trade. Your guys went above and beyond. Thank you, thank you, thank you!!! We will never go anywhere else!!

Thank you so much for noticing how much the mark and my leather seat (2010 Maxima) bothered me.

You took the time to arrange it to be fixed. Had you not took that time, I would have had to live with that mark on my seats. I never knew it could be fixed.

Thank you. I am so happy. My seat looks like the day I bought it.

Puyallup Nissan and you will be my service co. for my 2010 Maxima for as long as I own it.

Sincerely,

Brought Mom’s Murano down for service. Your staff rocks. Made me a huge fan! Kudos to Lynette and your new Detail Manager.

Best Regards,

From the bottom of our hearts filled with LOVE, we appreciate your kindness I repairing my vehicle for our required trip to Scottsdale, AZ to the Mayo Clinic for treatment.

I wanted to write and let you know about our great Nissan Juke purchase experience at Puyallup Nissan. I live in Pullman--300 miles away from your dealership--and decided to drive over and buy my car from you based on the extraordinary service provided by Dan Renard.

I love the new Juke--but was very particular about which colors and trim level I wanted. A local dealer was not sensitive to those needs--and lost the sale (even after I had test drove an ugly bronze one from them). In fact, after I decided I liked the car and the local dealer said they couldn’t get one of the right colors anytime soon--I started calling around to dealers in WA, ID, OR and UT that showed inventory of cars that matched my requirements. I probably talked to 20 dealers. I found Puyallup had sold the car I was interested in--but Dan was sensitive to my needs and quickly went to work to find one that would work. His efforts went well beyond what any other dealer did. Within a day he had found a car I was interested in and I put down money to reserve it.... but his efforts didn’t stop there.

He knew I was anxious and knew what my perfect car would be. A couple of days later he called me and said they had found another car that even more perfectly matched what I was looking for and it would be available a few weeks earlier! I was ecstatic--and continued to be very pleased through the entire purchase process. I paid MSRP, which is higher than what some people are reporting on the internet--but I paid it gladly. I got exactly what I wanted and Dan went well beyond my expectations to make the whole experience very positive.



As much as I wish Puyallup Nissan was a shorter drive--you can be certain my next Nissan will be from Dan. I’ve never had a better experience buying a car.

I am writing today to thank you for the excellent customer service that Steve Grill gives!! Steve is wonderful to work with. I am delighted to talk with someone who’s knowledge, respect and sense of humor makes me feel good bringing my new 2010 Nissan for service. I’ve worked for Nordstrom for 30 years so I know customer service, and Steve is the best at that. Thank you for hiring people like Steve and having them available to help your customers. I will always purchase my car through your company, as I have for the last 10 years.

Thank you very much for the help for the car.  It handles wonderfully on the road.
You have always been so supportive and helpful and I really appreciate your input.
Jim and I wish you great success in your business and we would recommend you to any one buying a car.

We recently purchased a Murano with the assistance of Derek Walk.  I must tell you how pleased we were with the entire transaction.  Derek was extremely helpful.  He not only answered our questions, he provided us with additional information about the vehicle that actually convinced us to go with the Murano.  I was offered my second choice color, as your dealership did not have my first choice.  After a little research I located a dealer who had the color I really wanted.  They offered to drive the vehicle to me, papers in hand.  I really wanted to deal with Derek and buy locally, so I contacted Derek and he got it for me.  I feel Derek went the extra mile for me, but most importantly, he was never pushy.  If someone pressures me, I leave, and I don't come back.  I made my offer by phone, your appraiser came to me to see my trade in, and I went in to sign the papers.  Best auto buying transaction I ever had! And I will pass the word.  Please thank Derek for me.